FAQs

Shipper’s Advocate

FAQs

HIDE FIRST TABS
How can you help me deal with the impact of COVID-19 on my business?
So much has changed, including your shipping. You need data to manage the multifaceted changes in your shipping. Your carrier pricing, terms, and services need to be updated to reflect these changes and better fit your new shipping reality. Your business needs to be prepared for further changes in your shipping and carrier practices. You need an advocate.
How much does it cost?
There is no money upfront! And no hidden fees. Shipper’s Advocate gets paid only when we find savings for you through our audit of your UPS and FedEx service. The SA following tiers – Consulting and Contract Optimization – are SA fee based services.
How are savings determined?
By conducting an audit of your historical billing, SA is able to show you what you have been paying. And SA will also share with you opportunities to realize savings (Actionable Data). Regular reporting (monthly data reports) will provide you with the clear analysis of the savings realized.
What is benchmarking?
To study a business practice in order to improve the performance of one’s company
Any additional fees?
Shipper’s Advocate Parcel Logistics Consulting and UPS/FedEx/DHL Contract Optimization services are compensated for on a negotiated rate.
Can I easily reconcile your billing?
Yes. With each billing period, Shipper’s Advocate will provide you with a fast and easy to read report detailing costs, savings, and payment due.
What’s needed from me?
To get started with the no upfront cost Audit, Shipper’s Advocate will need access to your billing data. The best and most efficient way to accomplish this is for the client to provide SA with Login Credentials to your courier account; SA executes the audit; completes the analysis; meets with the client to present the report.
How much time to implement? Ongoing?
Shipper’s Advocate usually can complete the initial audit -once Login Credentials are obtained – within 72 -100 hours. The key is for Shipper’s Advocate to receive the Login Credentials. Ongoing, as long as the credentials are authorized by the client, Shipper’s Advocate will review the account on a basis in concert with the client billing cycle.
How do I provide the information to get started?
The client can share Login Credentials to Shipper’s Advocate by a live phone call or via email to a Shipper’s Advocate team member. The client can create a SA specific Login Credential which the client can activate/deactivate as they see fit.
How do I provide it?
Shipper’s advocate (SA) needs access to your account with your courier, so that we may audit the account. The easiest way to accomplish this is for you to provide SA with Login credentials. Most accounts create SA specific Login credentials.
So, you save me money. What else?
Shipper’s Advocate saves you money by providing the client with Actionable Data that enables each account to make changes to ennhance efficieny and minimize errors in their shipping processes.
Reports?
Information your company will receive allows you to hold carriers accountable for reliability and provides insight into your company’s shipping patterns
TMS?
A computer system designed to provide optimized transportation management in various modes along with associated activities, including managing shipping units, labor planning and building, shipment scheduling through inbound, outbound, intra-company shipments, documentation management (especially when international shipping is involved), and third party logistics management.
Claims?
A charge made against a carrier for loss, damage, delay, or overcharge.
Disputes?
Chargebacks, Rebilling, Assessorials are examples of fees that can hit your account. Reviewing them is necessary to identify the number of and the amount ($) that the carriers are assessing to your account.
What’s the risk?
Risk Free – Shipper’s Advocate is paid on a contingency basis and has NO other fees.
Will I have to change carriers or the way that I ship?
No. You will not have to change carriers. No. You will not have to change the way that you ship. However, based on the Actionable Data that Shipper’s Advocate shares with you, you may want to make a number of changes that may include carriers and shipping protocols/procedures due to the cost savings that you would realize.
Will my carriers stop picking up my packages/shipments?
No. You carrier is in the business of picking-up and delivering packages/shipments. The Shipper’s Advocate reports will provide you with Actionalble Data that will inform you as to what you can do to enhance the efficiency and lower the cost to your shipping so that your customers and your accounting team are happier.
Can I pick my carrier(s)?
Of course! Shipper’s Advocate services empowers you with Actionable Data to choose the carrier that will deliver on your prioritized service parameters
How long is your contract?
Shipper’s Advocate does NOT require a length of service agreement.
Why do I need Shipper's Advocate? Can't I do what you do?
Yes, but it won’t be cost effective. The first step will be to track every package your company ships to determine which packages are late. Then, you’ll need to identify packages that are exempted from the guarantee due to carrier exceptions. The next step is to submit your refunds to the carrier. They will try to minimize payment by making it difficult to recover the refunds. Finally, the refunds will show up as credits on your carrier bill. Unless you have spent part of your IT budget on automating this process, you’ll see it is not cost effective to manually claim the refunds. Making refund recovery cost effective is Shipper’s Advocate’s core competency.
My accounting department audits our bills. Why should I share audit savings with Shipper's Advocate?
Identifying and requesting refunds is a specialized skill but collecting the refunds is the bottom line. Shipper’s Advocate provides complete Tracking, Reporting, and Refunding Services.
HIDE FIRST TABS
How can you help me deal with the impact of COVID-19 on my business?
So much has changed, including your shipping. You need data to manage the multifaceted changes in your shipping. Your carrier pricing, terms, and services need to be updated to reflect these changes and better fit your new shipping reality. Your business needs to be prepared for further changes in your shipping and carrier practices. You need an advocate.
How much does it cost?
There is no money upfront! And no hidden fees. Shipper’s Advocate gets paid only when we find savings for you through our audit of your UPS and FedEx service. The SA following tiers – Consulting and Contract Optimization – are SA fee based services.
How are savings determined?
By conducting an audit of your historical billing, SA is able to show you what you have been paying. And SA will also share with you opportunities to realize savings (Actionable Data). Regular reporting (monthly data reports) will provide you with the clear analysis of the savings realized.
What is benchmarking?
To study a business practice in order to improve the performance of one’s company.
Any additional fees?
Shipper’s Advocate Parcel Logistics Consulting and UPS/FedEx/DHL Contract Optimization services are compensated for on a negotiated rate.
Can I easily reconcile your billing?
Yes. With each billing period, Shipper’s Advocate will provide you with a fast and easy to read report detailing costs, savings, and payment due.
What’s needed from me?
To get started with the no upfront cost Audit, Shipper’s Advocate will need access to your billing data. The best and most efficient way to accomplish this is for the client to provide SA with Login Credentials to your courier account; SA executes the audit; completes the analysis; meets with the client to present the report.
How much time to implement? Ongoing?
Shipper’s Advocate usually can complete the initial audit – once Login Credentials are obtained – within 72 -100 hours. The key is for Shipper’s Advocate to receive the Login Credentials. Ongoing, as long as the credentials are authorized by the client, Shipper’s Advocate will review the account on a basis in concert with the client billing cycle.
How do I provide the information to get started?
The client can share Login Credentials to Shipper’s Advocate by a live phone call or via email to a Shipper’s Advocate team member. The client can create a SA specific Login Credential which the client can activate/deactivate as they see fit.
What do I get?
Shipper’s Advocate will conduct an analysis of your account which results in actionable data that will allow you to make informed decisions that result in shipping costs savings.
So, you save me money. What else?
Shipper’s Advocate saves you money by providing the client with Actionable Data that enables each account to make changes to enhance efficiency and minimize errors in their shipping processes.
Reports?
Information your company will receive allows you to hold carriers accountable for reliability and provides insight into your company’s shipping patterns.
TMS?
A computer system designed to provide optimized transportation management in various modes along with associated activities, including managing shipping units, labor planning and building, shipment scheduling through inbound, outbound, intra-company shipments, documentation management (especially when international shipping is involved), and third party logistics management.
Claims?
A charge made against a carrier for loss, damage, delay, or overcharge.
Disputes?
Chargebacks, Rebilling, Assessorials are examples of fees that can hit your account. Reviewing them is necessary to identify the number of and the amount ($) that the carriers are assessing to your account.
What’s the risk?
Risk Free – Shipper’s Advocate is paid on a contingency basis and has NO other fees.
Will I have to change carriers or the way that I ship?
No. You will not have to change carriers. No. You will not have to change the way that you ship. However, based on the Actionable Data that Shipper’s Advocate shares with you, you may want to make a number of changes that may include carriers and shipping protocols/procedures due to the cost savings that you would realize.
Will my carriers stop picking up my packages/shipments?
No. You carrier is in the business of picking-up and delivering packages/shipments. The Shipper’s Advocate reports will provide you with actionable Data that will inform you as to what you can do to enhance the efficiency and lower the cost to your shipping so that your customers and your accounting team are happier.
Can I pick my carrier(s)?
Of course! Shipper’s Advocate services empowers you with Actionable Data to choose the carrier that will deliver on your prioritized service parameters.
How long is your contract?
Shipper’s Advocate does NOT require a length of service agreement.
Why do I need Shipper's Advocate? Can't I do what you do?
Yes, but it won’t be cost effective. The first step will be to track every package your company ships to determine which packages are late. Then, you’ll need to identify packages that are exempted from the guarantee due to carrier exceptions. The next step is to submit your refunds to the carrier. They will try to minimize payment by making it difficult to recover the refunds. Finally, the refunds will show up as credits on your carrier bill. Unless you have spent part of your IT budget on automating this process, you’ll see it is not cost effective to manually claim the refunds. Making refund recovery cost effective is Shipper’s Advocate’s core competency.
My accounting department audits our bills. Why should I share audit savings with Shipper's Advocate?
Identifying and requesting refunds is a specialized skill but collecting the refunds is the bottom line. Shipper’s Advocate provides complete Tracking, Reporting, and Refunding Services.